Getting Started with the ServiceNow Mobile App

Introduction

The ServiceNow mobile app for AGENTS is called ServiceNow Mobile AGENT (available for both iOS and Android devices and can be downloaded from the respective app stores).

NC State has configured ServiceNow Mobile AGENT for the ITIL users (IT Service Management). The ServiceNow Mobile AGENT was not designed to replace the platform version of ServiceNow.  The mobile application offers convenience while on the go. 

In this article

• Features
• Retiring the ServiceNow Classic App
• Install Instructions

Features

• Incident and Task Management: Users can view, update, and resolve incidents and tasks assigned to them.
• Knowledge Base Access: Search the knowledge base and access knowledge articles.
• Notifications: Users can receive and view their notifications from the app.
• Approvals: Users can review and approve requests ServiceNow workflows directly from their mobile devices.

Retiring the ServiceNow Classic App

• ServiceNow no longer supports the old mobile app
• Classic has not been specifically configured for the NC State instance of ServiceNow.
  • Decommissioning of ServiceNow Classic App

Install instructions:

1. Download and install the ServiceNow Agent app.
2. Enter the instance address: ncsu.service-now.com
3. Log in with your Unity ID.
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4. Verify your identity with the Duo app when you receive the notification.
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5. Answer: Yes, trust the browser.
6. Choose Accept on the Shibboleth Login Service.