Card Readers on the WolfPrint Printers
This documentation provides basic troubleshooting steps for the card readers used for ID login at WolfPrint printers. The intended audience is an end user.
Information
Each WolfPrint printer has a card reader attached to the top of, or on the side of it. The card reader can be used as a convenient way to log in to Papercut by swiping the NCSU ID card.
If you swipe your card and the reader does not respond, or if it beeps and the LED is yellow, and will not log you in, you may have your ID card inserted incorrectly OR the card reader may have lost its connection to the printer.
First, verify the card reader is connected to the device and that the USB cable is not loose.
Then, locate the red vendor icon on the card reader and make sure the red magnetic stripe on your is inserted into the reader.
If the reader is still not functioning properly, you can log in to the control panel using the touch-screen with your Unity ID and password. Please submit a WolfPrint Problem form and a technician will be dispatched for service.
Escalation
Any questions on process or content contained in this document should be escalated through the NCSU Help Desk and have an incident assigned to the OIT_WOLFPRINT support team.
Related Documentation
https://ncsu.service-now.com/sp?id=sc_cat_item_no_crumbs&sys_id=2a182ae20fc7aa004805e498b1050e7f
Title: Card Readers on the WolfPrint Printers
Service: WolfPrint
Template if applicable: MDS Public Knowledge Template
Assignment Group(s): OIT_WOLFPRINT
Document Owner: kgmayr, tmfarwig
Available Priorities: Low
Keywords: WolfPrint, ID, card, reader, swipe, login, printer