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Errors on Web Registry when attempting to request a new resource

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4.0 - Updated on 2024-05-02 by David Wagner

3.0 - Updated on 2023-05-04 by David Wagner

2.0 - Updated on 2022-05-18 by David Wagner

1.0 - Authored on 2021-04-21 by Joseph Hurst

When requesting a Google Group, Generic Account, or Resource Calendar on Web Registry, the following error page may appear at any point in the process:

ERROR! Processing Request failed. Can't contact LDAP server

This is a known issue with Web Registry and a permanent fix is incoming.

Workaround

To work around this issue, refresh your browser (hotkey F5 on Windows and ⌘+R on Mac) until the correct screen shows. This may take several refresh attempts.