Using Mobility Print from macOS

Using Mobility Print from macOS

This document provides instructions for setting up Mobility Print on macOS devices.  The intended audience is an end user.

Information

To add the WolfPrint printers for Mobility Print during setup, your device must be on the NC State network.  On-campus users, connect to Eduroam or the NCSU wireless network.  Off-campus users, connect using NC State's VPN Service.

Installation and Configuration

1. Mobility Print advertises printers to macOS devices on the campus WiFi and over NC State's VPN connection.

• From the Apple menu, select System Settings, Printers & Scanners
• Add Printer, Scanner, or Fax...
• The Add Printer dialog is displayed.
• Type wolfprint in the search field to filter the list of discovered printers.
• Choose the WolfPrint FollowMe you'd like to install. Kind = Bonjour.
• Name, Location, and Use are autopopulated. USE = Secure AirPrint

• If Secure AirPrint isn't an option, stop here and report a WolfPrint Problem.  Someone from the WolfPrint support team will contact you to help get you connected.

Submit your files(s)

2. Print like you normally would from your device, selecting the desired WolfPrint Printer.  

• When prompted, enter your Unity ID and password.
   

Confirm your print job

3. After your print job is submitted, you must confirm it within 10 minutes, or it will automatically be removed from the system.

• Open the PaperCut Web Client at https://go.ncsu.edu/wolfprint
• Log in with your Unity ID and password.
• After a few seconds, you should get a Print Job Notification pop-up. 
• Select the PaperCut account to charge and then click Print.
• Another pop-up message should appear, indicating the file is ready to print on a FollowMe printer.

Release your print job 

4. After your print job is confirmed, you must release it within 12 hours, or it will automatically be removed from the system.

• Your print job will be held in a virtual queue for up to 12 hours.
• Find a WolfPrint Printer to release your print job.

Troubleshooting

It is rarely reported that a macOS device doesn't find the correct WolfPrint printers when using Eduroam or the NCSU wireless network, with the DNS settings set to auto.  A workaround for this issue is to use a custom download that installs a mobility print client on your device that points directly to our mobility print server.  Do NOT rename the downloaded file; the name tells it which server to point to.  Here is the link: https://go.ncsu.edu/mobility-print-client-mac

 Escalation

Any questions on process or content contained in this document should be escalated through the NCSU Help Desk and have an incident assigned to the OIT_WOLFPRINT support team. 

Related Documentation

PaperCut Web Client:  https://papercut.oit.ncsu.edu:9192/client