Using Mobility Print from iOS and iPadOS
This document provides instructions for setting up Mobility Print on an iOS or iPad device. The intended audience is an end user.
Table of Contents
Information
Before you start
Connect to the NC State Network!
To use WolfPrint, your device must be connected to the campus network. If you’re off campus, establish a secure connection to the NCSU VPN service before trying to use the WolfPrint service..
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- On-Campus: Connect eduroam or ncsu Wi-Fi
- Off-Campus: Use NC State's VPN Service
No printer installation needed!
Mobility Print advertises printers to iOS and iPadOS devices on the campus WiFi and over NC State's VPN connection. Once your device is connected to the NC State network, no additional setup steps are required.
Step 1. Submit a File
Print like you normally would from your device.
- Tap the three dots menu in the upper right
- Select the Print icon
- Choose the desired WolfPrint Printer
- WolfPrint-BlackandWhite
- WolfPrint-Color
- WolfPrint-BlackandWhite-11x17
- WolfPrint-Color-11x17
- Select the desired print options
- Tap print to send your job to a WolfPrint printer.
Step 2. Find a Printer
Visit https://go.ncsu.edu/printers to locate a WolfPrint printer that supports the virtual queue where you sent your file.
- If you sent it to the WolfPrint-BlackandWhite queue, find a Black and White printer.
- If you sent a file to the WolfPrint-Color queue, find a Color printer.
Step 3. Confirm and Release
*Complete this step within 12 hours, or your print job will be automatically removed from the system.
- Choose a Print Release method.
- Traditional: Swipe your NCSU ID card in the attached card reader
- Manual: Enter your Unity ID and password at the control panel
- Touch-Free: Scan the QR code with your phone's camera and log in to PaperCut
- Log in to the device and follow the prompts to release your print job.
It is rarely reported that an iOS or iPadOS device doesn't find the correct WolfPrint printers when using Eduroam or the NCSU wireless network, with the DNS settings set to auto. A workaround for this issue is to download the profile listed here: https://print.ncsu.edu:9164/client-setup/known-host/ios.html
This should connect your device to the mobility print server. If this does not resolve the issue, stop here and report a WolfPrint Problem. Someone from the WolfPrint support team will contact you to help get you connected.
Escalation
Any questions on process or content contained in this document should be escalated through the NCSU Help Desk and have an incident assigned to the OIT_WOLFPRINT support team.
Related Documentation
PaperCut Web Client: https://papercut.oit.ncsu.edu:9192/client
Use AirPrint to print from your iPhone or iPad: https://support.apple.com/en-au/109349
WolfPrint Problem report: https://ncsu.service-now.com/sp?id=sc_cat_item_no_crumbs&sys_id=2a182ae20fc7aa004805e498b1050e7f
Title: Using Mobility Print from iOS and iPadOS
Service: WolfPrint
Template if applicable: MDS Public Knowledge Template
Assignment Group(s): OIT_WOLFPRINT
Document Owner: kgmayr, tmfarwig
Available Priorities: Low
Keywords: WolfPrint, mobility, print, iOS, iPadOS, iPhone