NC State ServiceNow

FollowMe Printing

This document describes how WolfPrint FollowMe Printing works and provides step-by-step instructions for completing a print job. The intended audience is an end user.

Information

How the service works:

You can submit a print job at one location and pick it up at another.

The WolfPrint FollowMe virtual printer that you choose will hold your submitted print job for up to 12 hours.

There are two virtual (FollowMe) printers: WolfPrint-BlackAndWhite and WolfPrint-Color

You can release and print out your job at any physical printer that accepts jobs from the virtual printer you chose. For example, if you chose WolfPrint-BlackAndWhite as your virtual printer, you could print out your job at any black-and-white or color printer model.

You can avoid a long wait at a printer that’s busy by picking up your print job at one that’s available.

Each real (physical) printer will have a QR code label with the printer’s name (for touch-free print release) and a WolfPrint FollowMe label.

How you can use FollowMe printing

Mobility Print
Web Print

Logging in and releasing a print job

To log in at a physical printer, swipe the red stripe of your NCSU ID in the card reader. If you don’t have your Wolfpack One Card or if the card reader does not work, enter your Unity ID and password on the printer’s screen.
Select “Print Release” on the screen. The screen will display the jobs you have submitted to the FollowMe print queue supported by that printer.
You have the option to either release all jobs at once or to select a specific job to print or cancel.
When finished, remember to log out from the home screen.

Time limit on holding a print job
Your print job will be held for up to 12 hours after it is submitted.

Escalation

Any questions on content or process within this document should be escalated via Incident to OIT_WOLFPRINT.

WolfPrint: FollowMe Printing

FollowMe Printing

Information

Escalation

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