The OIT Managed Desktop Service will endeavor to solve printer problems whenever possible.
- Standard networked printing including client-side connectivity and printing functionality, is supported.
- Set-up and installation of local printers is supported.
- Triage and troubleshooting of printer problems.
Connectivity and drivers
OIT will:
- Connect the Supported Unit’s printers (e.g., IP assignments, port activation).
- Create the appropriate print queues on the OIT-provided print servers.
- Install the necessary print drivers on the Workstations.
Troubleshooting
- OIT will provide basic troubleshooting of printer problems as they occur.
Maintenance
- The Supported Unit will be responsible for clearing paper jams, refilling ink, toner and paper trays, installing other consumable parts (e.g., fuser kits), and performing physical repairs to Unit-owned printers.
- Supported Units must seek printer hardware maintenance at their own expense through authorized service providers such as ATS, Wolfcopy, etc.
Networked Printing Support
WolfCopy-supplied Device
- The Unit will be responsible for contacting WolfCopy support technicians concerning network connectivity and maintenance.
- The Unit will be responsible for configuration, address book and associated data.
- The MDS Tech Team will work with Wolfcopy to configure the set-up of scan-to-share and scan-to-email features.
- Scan-to-email and scan-to-share features are supported.
- The Unit will be responsible for working with Wolfcopy regarding physical maintenance, repairs, relocation, and consumables (e.g., toner, ink, paper, fuser kit).
Unit-owned Device
- OIT will provide general printer support for network connectivity & security, user access from endpoints via group management & driver deployment, and answer questions but we are often limited in the deep support we can provide for a Unit-owned, network-attached device. OIT will do our very best to assist in solving your problem. If we cannot, after a reasonable attempt, we may refer you to an authorized service provider.
- The Unit will be responsible for advanced configuration, address book and associated data.
- The Unit will be responsible for the physical maintenance, repairs, relocation, and consumables (e.g., toner, ink, paper, fuser kit).
- Scan-to-email and scan-to-share features are NOT supported.
Wireless Printers
- Printing to a wireless printer is not supported.
- Wireless printing is not considered secure or manageable by OIT Managed Desktops.
IP Printing
- OIT Managed Desktops will not add printers via IP address. Networked printers should be managed via print-server and reside on the private, secure printer VLAN.