When enrolling an iOS device with Eduroam at NC State you may encounter the following error message during the profile installation step.
- Profile Installation Failed - The SCEP server returned an invalid response
This issue is most often seen when a particular network your device is connected to may be blocking certain ports or communication that prevents the enrollment from completing properly. If enrolling in Eduroam while on campus, the ncsu_guest wireless network will not work and may generate this error. It is also common to see airports and other public hotspot networks block some traffic.
Forget the ncsu_guest Network if Connected.
Your device remembers each Wi-Fi network that you join and it automatically joins that network again whenever it’s in range. Forgetting the ncsu_guest network will prevent your device from trying to use that network over cellular or other wireless networks that may also be in range.
- Go to Settings > Wi-Fi
- Tap the blue "i" next to the ncsu_guest Wi-Fi Network.
- Tap Forget This Network, then tap Forget to confirm.
After disconnecting from ncsu_guest or the network giving you troubles, try re-enrolling with Eduroam using your cellular service or joining the NCSU network in on campus and signing in with your UnityID and Password.