Card Readers on the WolfPrint Printers

Card Readers on the WolfPrint Printers

This documentation provides basic troubleshooting steps for the card readers used for ID login at WolfPrint printers.  The intended audience is an end user.

 

Information

Each WolfPrint printer has a card reader attached to the top or the side of it.  The card reader can be used as a convenient way to log in to Papercut at the device by swiping your NCSU ID card.  Locate the red vendor icon on the card reader and insert your card with the red magnetic stripe facing downward.

 

Troubleshooting

If the reader does not respond, or if it beeps and the LED is yellow, your ID card might be inserted incorrectly, or the card reader may have lost its connection to the printer.  

• First, verify the card reader is connected to the device and that the USB cable is not loose.
• Please submit a WolfPrint Problem form to report this issue. 

 

Work Around

If the reader does not respond after resetting the cable and rebooting the printer, you can work around this authentication method by loging in manually by entering your Unity credentials at the control panel, or by scanning the QR code on the device and using WolfPrint's "touch-free" print release option.  

 

Escalation 

 

Any questions on process or content contained in this document should be escalated through the NCSU Help Desk and have an incident assigned to the OIT_WOLFPRINT support team. 

 

Related Documentation

WolfPrint Problem Report:  https://ncsu.service-now.com/sp?id=sc_cat_item_no_crumbs&sys_id=2a182ae20fc7aa004805e498b1050e7f

 

Title: Card Readers on the WolfPrint Printers

Service: WolfPrint

Template if applicable: MDS Public Knowledge Template

Assignment Group(s): OIT_WOLFPRINT

Document Owner: kgmayr, tmfarwig

Available Priorities:  Low 

Keywords: WolfPrint, ID, card, reader, swipe, login, printer