OIT Managed Desktop Services: Using Self Service to Do More on Mac Computers

Self Service from Jamf Pro

Resources. e.g. applications, scripts, utilities, network drives, provided to the end user of a macOS computer

Information

Self Service for the macOS is a Jamf Pro feature that allows end users to execute a variety of value-added actions such as install software, find available printers, gain admin access, etc.

Every OIT managed macOS computer will have the Self Service application installed in the Applications folder.

What can I do?

• Install the applications that you need to accomplish your assigned tasks:  Creative Cloud, Microsoft Office, other commonly used applications
  
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• Setup printers with one-click ease
  
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• Elevate your account privileges to perform tasks requiring admin rights
  
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• Run a variety of maintenance scripts through a graphical user interface front end
  
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• Access your home and department network shares
  
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Escalation

Any questions on process or content contained in this document should be escalated through the NC State Help Desk and a have an incident assigned to the OIT_DESKTOP_SUPPORT queue.

The NC State Help Desk is the primary point of contact for computing services.  Visit help.ncsu.edu or call 919.515.HELP (4357) to get help now.

Related Documentation

Self Service from Jamf Pro (vendor site)

Overview of Self Service from the Product Vendor 

Title:  Self Service from Jamf Pro
Service:  Desktop and Mobile Device Support
Template if applicable:  MDS Public Knowledge Template
Assignment Group(s):  OIT_SUPPORT_TECHNICAL
Document Owner:  Peyton Armstrong
Available Priorities:  All Priorities
Keywords:  apple, macos, mac, self, service, self service, software center, jamf, jamf pro