Android phones using @alumni.ncsu.edu accounts may sometimes start presenting the user with repeated notifications indicating "We are sorry, but you do not have access to [Google App]." This will occur for apps which users are not signed in for on their alumni accounts. An example message from Google Maps is below, but please note that it can seem to happen on all Google apps on Android.
Google's Proposed Workarounds for This Issue
Our Google Service Team reached out to Google and has received the following workarounds to try. Please try all these options in the order listed.
Option 1: Manage Account Sync
- Go to your device's Settings.
- Tap on Accounts.
- Select the specific Google account generating the sign-in requests.
- Look for the option titled "Sync account" and tap on it.
- This will display a list of services that sync with this Google account. Deselect the specific service that's triggering the sign-in notification.
Option 2: Clear Google Play Store Cache
- Go to your device's Settings.
- Tap on Apps or Applications.
- Find Google Play Store and tap on it.
- Select Storage and cache.
- Tap on Clear cache.
Option 3: Disable Google Play Services Notifications
- Open your device's Settings.
- Find Notifications and tap on it.
- Select All apps.
- Locate and tap on "Google Play Services".
- Toggle off the notification option.
Option 4: Remove and Re-add the Account
- Go to your device's Settings.
- Tap on Accounts.
- Select the specific Google account generating the sign-in requests.
- Choose the option to remove the account.
- Once removed, follow the on-screen prompts to re-add the account to your device.
Still Having Issues?
If the issue persists after trying all these workarounds, please reply or email us at help@ncsu.edu with more details about your Android device version and model of phone. We can use this information to assist Google further in finding a solution.