Customer Center: Miscellaneous Changes

This article explains the procedure to request a change to an Active Service that falls outside of the options of the Change Menu. For example, if you need to change the Billing Account (GLA) for a specific service or to Upgrade an Analog phone line to a VoIP phone line.

1. On the Home page of Customer Center, in the Department Services/Equipment section, search for the service you wish to change.
2. Click the 3 blue lines to the left of the Service and select Miscellaneous Change.
   
   
3. Select Create New Request, or you can add it to any Saved Requests you have in your cart.
   
   
4. When you have finished adding items and/or actions to your request, proceed to checkout by clicking the Shopping Cart icon at the top right of the screen and navigate to your Saved Request.
   
   
   1. To request an upgrade from Analog to VoIP, simply type ‘Switch to VoIP’ into the Comments field of the Edit Item Information form of the Analog item in the Request.
   2. To change the Billing Account (GLA) for a specific service, use the field picker (Magnifying Glass icon) in the Account field of the Edit Item Information form of the Service item in the Request. 

Note: Please refer to the Shopping Cart & Checkout article for details about completing the required fields and submitting your requests.