Using Mobility Print from macOS

Using Mobility Print from macOS

This document explains the setup for using Mobility Print on a Mac for printing to WolfPrint printers.  The intended audience is an end user.

Information

To add the WolfPrint printers for Mobility Print during setup, your device must be on the NC State network.  On-campus users, connect to the NC State wireless network and use Eduroam or NCSU. Off-campus users, connect using NC State's VPN Service.

Mobility Print advertises printers to macOS devices on the campus WiFi and over NC State's VPN connection.  On the initial setup, you must verify that Use is set to Secure AirPrint to see the WolfPrint Mobility Print printers.

Installation and Configuration

• Navigate to System Preferences > Printers and Scanners.
• Click the plus icon under the Printers List.
  
• Add dialog is displayed. It displays a list of all of the discovered printers on the network.  To filter this, type wolfprint in the search field at the top.
• Select one of the WolfPrint FollowMe printers that uses the Bonjour protocol. The Name, Location, and Use is displayed.
• At the bottom of the dialog box:
  • For macOS 13 Ventura, Use will be set to Secure AirPrint.
  • For macOS 12 Monterey, Use will be set to Generic PostScript.
  • For macOS 11 Big Sur and earlier, check that Use is set to Secure AirPrint.
    
• For macOS Big Sur and earlier, if Secure AirPrint isn't displayed:
  
  • Close the Add dialog box and disconnect from the network.
  • Reconnect to the NC State network and check to see if Secure AirPrint is listed.
  • If not, stop here and report a WolfPrint Problem.

 

Troubleshooting

It is rarely reported that a macOS device does not find the correct WolfPrint printers even though it is using the NCSU or Eduroam Wifi and the DNS settings are correct.  A workaround for this issue is to use a custom download that will install a mobility print client on your device that points directly to our mobility print server.  Do NOT rename the downloaded file, the name tells it which server to point to.  

Here is the link: https://go.ncsu.edu/mobility-print-client-mac

If this does not resolve the issue, please submit a WolfPrint Problem report for assistance. 

 

Submitting a Print Job

• Print like you normally would from your device, selecting the desired WolfPrint FollowMe Printer.  
• If prompted, enter your Unity ID and password.
  

Confirming and Releasing the Job

Important! After your print job is submitted, you must confirm it within 10 minutes by following the steps below; otherwise, it will automatically be removed from the system.

• Open the PaperCut Web Client.
• Log in with your Unity ID and password.
• After a few seconds, you should get a Print Job Notification pop-up.
• Select the PaperCut account to charge and then click Print.
• Another pop-up message should appear, indicating that your file is ready to print on a FollowMe printer.
• Click OK and locate a FollowMe WolfPrint Printer to release your job.

 

Escalation

Any questions on process or content contained in this document should be escalated through the NCSU Help Desk and have an incident assigned to the OIT_WOLFPRINT support team. 

 

Related Documentation

WolfPrint Problem report:  https://ncsu.service-now.com/sp?id=sc_cat_item_no_crumbs&sys_id=2a182ae20fc7aa004805e498b1050e7f

   

Title: Using Mobility Print from macOS

Service: WolfPrint

Template if applicable: MDS Public Knowledge Template

Assignment Group(s): OIT_WOLFPRINT

Document Owner: kgmayr, tmfarwig

Available Priorities: Low 

Keywords: WolfPrint, Mobility Print, macOS, Mobile, Printing, mac