While using Google Drive for Desktop and accessing Google Drive files owned by other users or on a Google Shared Drive you may see the following pop-up presented to you.
Google Workspace storage is full. Files can't be uploaded because either your storage or the storage of a user shared on this file is full.
This error is related to storage changes for Google Drive where the file owner has exceeded their allowed Google storage limits at NC State. This could happen if the user who owns the file separates from the university and has no active affiliations.
This can also occur with files on Google Shared Drives in cases where the shared drive is abandoned. An abandoned shared drive has a couple of states.
- Unmanaged - There is no Group or Active User with the Manager role
- Unattended - There is no Group or Active User with any role
The Owner is separated and is not an active faculty, staff, or student
Before taking any of the actions below be sure you are consulting with and working with others who have access to the files to avoid making duplicate copies and to ensure appropriate people retain access to items that are moved to a Shared Drive.
You will want to Move Files to an NC State Google Shared Drive, or make a copy and ensure the new copy is shared with all the appropriate people. If a copy is made and you have sharing permissions to the original file you could consider removing who it is shared with to avoid future confusion with the new file.
The files are on a Google Shared Drive and no group or active user has the Manager role
You will need to contact the OIT Help Desk at help@ncsu.edu or submit a Get Help request from the Service Portal at help.ncsu.edu, with the shared drive name and the names of those who should be given the Manager permission to that drive.