Supplemental Jamf Migration Document for OIT-MD Endpoints

Purpose

This article provides migration guidance for OIT-MD Apple users to complete the Jamf Pro migration from nc.jamfcloud to ncsu.jamfcloud.`

What is happening

OIT has created a new Jamf Pro instance (our configuration management system), and all university devices need to be enrolled in it.

Things to note for macOS

1.  You may see prompts during the migration regarding Crowdstrike, Privileges, and/or Cisco AnyConnect System extension prompts.  Please click OK.  This is purely a timing issue due to configuration profiles from the old instance being removed and new configuration profiles being applied.

2.  If Self Service+ and the Privileges app do not appear in the Dock (showing as a ?) after the device is migrated, you can logout and log back in, or open the Terminal.app and type killall Dock

3.  There is a blueprint set globally that applies all software updates.  This will go into effect shortly after the computer has completed enrollment into the new Jamf Pro instance.  The recommendation is to make sure your computer is up to date prior to migrating.

4.  Make sure you have good network connectivity.

5.  No data loss is expected, but it's always a good idea to backup your files.

6.  No restart is required

7.  Expected time to migrate is about 10 minutes if the OS is current prior to the migration starting.

---------------------------------------------------------------------------------------------------------------------------------------------------

Things to note for iPadOS and iOS

1.  Restart required

2.  A policy is set to enforce the latest supported version of iOS/iPadOS for the device.  The recommendation is to make sure your device is up to date prior to migrating.

3.  Users of Goodnotes need to make sure to enable cloud sync and backup your data.  See Click here for instructions.

4.  Make sure you have good network connectivity

5.  No data loss is expected, but always a good idea to backup your files.

6.  Expected time to migrate is about 10 minutes if the OS is current prior to the migration starting

---------------------------------------------------------------------------------------------------------------------------------------------------

Apple Computer migration - click the link below for the official OIT migration knowledge base article.

Click this link for Apple Mac Computer Migration Steps

Click if you prefer to watch a video of the macOS process.

iPad & iPhone migration - follow the pictures below for a step by step walkthrough.

Click if you prefer to watch a video of the iPad/iPhone process.

Click notification

Start Enrollment

Restart

Enroll this iPad

Automatically unenrolling from old Jamf instance

Automatically enrolling into new Jamf Pro Instance

Configuring...please be patient

Enrollment Complete - Now you will need to login.  The screen below should automatically appear. 

Please click the checkbox in the bottom right and wait for the Sign in window below.  Proceed accordingly.

Sign in

Please click the checkbox in the bottom right when you are done reading.  There is nothing more for you to do.  You will begin to see applications that are set to install automatically.  Please check out Self Service for other applications you need.

Need Help?

An OIT Managed Desktop Services Support team is available to help you through the process, and answer any questions you may have.  Please don't hesitate to reach out.

ServiceNow queue = OIT_DESKTOP_SUPPORT

Title: Supplemental Jamf Migration Document for OIT-MD Endpoints

Service: Jamf Pro

Template if applicable: NA

Assignment Group(s): OIT_DESKTOP_SUPPORT

Document Owner: OIT_DESKTOP_SUPPORT

Available Priorities: Medium, Low

Keywords: macOS, admin, compliance, device, Apple, computer, migration, site, Jamf, Jamf Pro