Before you start - Connect to the NC State Network!
To use WolfPrint, your device must be connected to the campus network. If you’re off campus, establish a secure connection to the NCSU VPN service before trying to use the WolfPrint service.
- On-Campus: Connect to eduroam or ncsu Wi-Fi
- Off-Campus: Use NC State's VPN Service
Installation and Configuration
Mobility Print advertises printers to macOS devices on the campus WiFi and over NC State's VPN connection.
- From the Apple menu, select System Settings, Printers & Scanners
- Add Printer, Scanner, or Fax...
- Type wolfprint in the search field to filter the list of discovered printers.
- Choose the WolfPrint FollowMe you'd like to install. Kind = Bonjour.
- Name, Location, and Use are auto-populated. USE = Secure AirPrint
- If Secure AirPrint isn't an option, stop here and report a WolfPrint Problem
After you have added the Mobility Print printers to your device, follow these 3 easy steps to print!
Step 1. Send your print job to a WolfPrint virtual printer.
- Print as you normally would, and select the desired WolfPrint Printer.
- Log in to the network using your Unity ID and password when prompted.
Step 2. Find a WolfPrint physical printer.
To locate a physical WolfPrint printer that supports the virtual queue you used, visit go.ncsu.edu/printers
- If you sent a print job to the WolfPrint-BlackandWhite virtual queue, find a Black and White OR Color printer.
- If you sent a print job to the WolfPrint-Color virtual queue, find a Color printer.
Step 3. Confirm and release your print job.
*Complete this step within 12 hours, or your print job will be automatically removed from the system.
- Log in to the printer using your Unity ID and Password.
- You can use your WolfPack One/NCSU ID in the card reader or manually enter it at the control panel.
- Or scan the QR code with your phone's camera for "touch-free" print release.
- Follow the prompts to release your print job.
- Important! Be sure to select the account to charge for printing.
- If you have access to a Shared Account, select the account from the list shown.
- If you see the message "No results found. Please try another search term", tap "Use Personal Account".
Troubleshooting
It is rarely reported that a macOS device doesn't find the correct WolfPrint printers when using Eduroam or the NCSU wireless network, with the DNS settings set to auto. A workaround for this issue is to use a custom download that installs a mobility print client on your device that points directly to our mobility print server. Do NOT rename the downloaded file; the name tells it which server to point to. Here is the link: https://go.ncsu.edu/mobility-print-client-mac
Escalation
- Any questions on process or content contained in this document should be escalated through the NCSU Help desk and have an incident assigned to the OIT_WOLFPRINT support team.
- If you are having issues with the instructions, please contact the NCSU Help Desk or Student Walk-In Center to receive assistance.
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