Before you start - Connect to the NC State Network!
To print with WolfPrint, your device must be connected to the campus network. If you’re off campus, establish a secure connection to the NCSU VPN service before trying to use the WolfPrint service.
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- On-Campus: Connect to eduroam or ncsu Wi-Fi
- Off-Campus: Use NC State's VPN Service
Install the PaperCut Mobility Print App
- Install the Mobility Print Android App using this link: https://print.ncsu.edu:9164/known-hosts/android
Known Issue: If you already have the Mobility Print App installed but your device searches and can't find the WolfPrint printers, please click on the link again to restore the connection to WolfPrint.
- Tap Open to launch the Mobility Print App
- Tap Allow to enable the Mobility Print service to send you notifications
- Tap Make Sure the Mobility Print Service is on, then
- Under the Print Services
- Toggle Mobility Print Service "ON"
- Toggle Default Print Service "ON"
After you have installed the PaperCut Mobility Print App, follow these 3 steps to print!
Step 1. Send your print job to a WolfPrint Virtual Printer
- Print as you normally would, and select the desired WolfPrint Printer.
- Tap on the yellow printer icon
- Authenticate with PaperCut
- Open the PaperCut notification that your job requires authentication.
- Enter your Unity ID and Password to proceed with printing.
Step 2. Find a WolfPrint physical printer.
Visit https://go.ncsu.edu/printers to locate a physical WolfPrint printer that supports the virtual printer you used.
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- If you sent a print job to the WolfPrint-BlackandWhite virtual queue, find a Black and White OR a Color printer.
- If you sent a print job to the WolfPrint-Color virtual queue, find a Color printer.
Step 3. Confirm and release your print job.
*Complete this step within 12 hours, or your print job will be automatically removed from the system.
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- Log in to the printer using your Unity ID and Password.
- You can use your WolfPack One/NCSU ID in the card reader, or manually enter it at the control panel.
- Or, scan the QR code with your phone's camera for "touch-free" print release.
- Be sure to select the account to charge for printing!
- If you have access to a "shared account", select the account from the list shown.
- If you see the message "No results found. Please try another search term", tap "Use Personal Account".
- Log in to the printer using your Unity ID and Password.
Escalation
- Any questions on process or content contained in this document should be escalated through the NCSU Help desk and have an incident assigned to the OIT_WOLFPRINT support team.
- If you are having issues with the instructions, please contact the NCSU Help Desk or Student Walk-In Center to receive assistance.
- If you are leaving feedback on this document, please log in so we can assist. If you do not log in, your feedback will be received as a "guest," and we will be unable to assist you.