This document is intended to provide information to end users on how the NCSU configured macOS self-service tools work and what functionality can be provided through those tools.
Table of Contents
Information
Every OIT managed macOS computer will have the Self Service application installed in the Applications folder.
What can I do?
Self Service tools allow users to configure and perform many functions on their macOS device. These tools have been provided to make these functions simplified for end users and configured to maintain security in the NCSU environment.
Install Applications
Install the applications that you need to accomplish your assigned tasks. Some examples of applications that can be installed are Creative Cloud, Microsoft Office, NCSU Community applications, etc. All categories are listed on the left side menu. Each application type has been put into a category for easy searchability.
Category Examples:
Add Printers
You are able to connect to department printers with one-click ease.
Elevate Privileges
Another function of Self Service Tools is to elevate your account privileges. Many system changes require elevated rights to perform tasks. These are known as "Admin Rights" and these tools provide a safe way to temporarily provide elevated privileges and minimize security risks to the NCSU environment.
Perform system maintenance
NCSU and OIT have developed a number of tools that allow users to run a variety of maintenance scripts through a graphical user interface front end.
Access Storage
Access your home and department network shares.
Escalation
Any questions on process or content contained in this document should be escalated through the NCSU Help desk and a have an incident assigned to the OIT_DESKTOP_SUPPORT team.
Related Documentation
Self Service from Jamf Pro (vendor site)
Overview of Self Service from the Product Vendor
Title: Using Self Service tools on macOS Computers
Service: Desktop and Mobile Device Support
Template if applicable: NA
Assignment Group(s): OIT_SUPPORT_TECHNICAL
Document Owner: OIT_SUPPORT_TECHNICAL
Available Priorities: All Priorities
Keywords: apple, macos, mac, self, service, self service, software center, jamf, jamf pro