WolfPrint: PaperCut Shared Account Request

This document explains the WolfPrint Shared Account option to pay for printing and instructions on how to request one.  The intended audience is an end user.

Information

Administrative and Academic departments can provide departmental funds to cover the cost of printing to a WolfPrint printer to users with a valid Unity ID.  Student organizations are not supported because only Interdepartmental Transfers can be used to fund the account.  Cash, check, or credit card payments are accepted.  

To start this process, complete the Departmental Funding Request for WolfPrint.  In the comments section of the form, please provide a unique account name or number that will easily identify the account.  This is how the account is saved in PaperCut and will be provided to the users who have access. 

There are two options to fund printing; select one on the form. 

1. Shared Account = Provides a pool of printing funds for a specified group of users.
2. Funds for Student Accounts = Provides a specific amount of money to individual accounts. 

After the form has been submitted, a Service Now ticket will be automatically generated to the OIT_WolfPrint workgroup.  They will configure the shared account in PaperCut and then route the request to WolfCopy to complete the accounting portion.

After the account has been created and the funds have been transferred, you will receive a notification in the associated Service Now ticket.  Please see the Print Instructions for using a shared Account (KB0014423) for details on how to charge printing to the account

 

Escalation

Any questions on content or process within this document should be escalated via Incident to OIT_WOLFPRINT.  

 

Related Documentation

https://ncsu.service-now.com/sp?id=kb_article&sys_id=b114d608db709740de08f1a51d961995