Services and Service Rates
Any of the following Unified Communications Services are provided free of charge and can be self-provisioned via the Self-Service page:
- Cisco Jabber
- Cisco IP Communicator (SoftPhone)
- Single Number Reach
- Unified Messaging
Contact us to arrange a meeting to discuss your needs for any of the following services:
- Cisco Telepresence Video Conferencing Solutions
- Call Center Solutions (including Call Handlers, Hunt Groups, or UCCX)
Departmental Coordinators and LAN Technicians order any of the following Business Applications and Communications Equipment and Services through the ComTech Telecom and IT Billing Customer Center (PCR360 application):
- Webex Accounts
- Phones and Accessories
- Moves, Adds, and/or Changes for:
- Phones
- Voice Mail
- Fax Lines
- Data Ports
- Remote Site Connection
ComTech Service Rates – Complete listing of one-time and monthly charges.
Ordering Process for Employees
If you are a University employee and want to order equipment listed in the Phones or Accessories catalog or a Webex account, contact one of your Departmental Coordinators to place the order. If you don’t know your Departmental Coordinators, try our Dept Coordinator Search Tool.
Ordering Process for Departmental Coordinators and LAN Technicians
Log into the ComTech Telecom and IT Billing Customer Center (PCR360 application) with your Unity ID and password. You can enter a service request (work order), request voicemail, review existing orders, run billing reports and bills, and request project and/or OUC changes.
ComTech Customer Center Overview - Information about and training resource links for Customer Center.
Support Options
Contact the ComTech Unified Communications team:
- Phone: 5-7099, option 3, ComTech Network Operations Center.
Contact the ComTech Network Operations Center (NOC) in one of these ways:
- Phone: 5-7099, option 3, ComTech Network Operations Center.
- Email: customer_service@ncsu.edu
- IT Service Portal: Click the Get Help button to contact the Help Desk for IT-related issues.
ComTech Customer Center Access & Dept Management - This form should be used to request access to the ComTech Telecom and IT Billing Customer Center (PCR360 application). It also allows for managing current system users and departmental changes, such as Project IDs and OUCs.
Note: If you are a student with service issues, please contact Student Services.