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Why can't I click 'Remember Me' on the Duo authentication prompt?

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3.0 - Updated on 2021-09-27 by David Wagner

2.0 - Updated on 2021-07-29 by Anika Rally

1.0 - Authored on 2017-03-07 by David Wagner

You have most likely chosen to automatically receive a push to your device when signing in.

In order to check the Remember me for 14 days box, you will want to click Cancel in the blue pop-up banner at the bottom of the Duo authentication prompt.

Duo authentication page with an arrow highlighting the blue Cancel button in the lower right corner.

Once this initial push is cancelled, you can then check the remember me box and request another push to continue your login.

Duo authentication page with an arrow pointing to the Remember me for 14 days radio button.

Note: Rapid pushes back-to-back may generate an error message and you will want to wait about 30 seconds before attempting another push to your device.

If you want to turn off the automatic push, instructions can be found in the How do I turn off Duo Auto Push? article.