The Central Services and Integration team (CSI) is a tier 3 support unit for enterprise level integration of Linux / Unix services within the Office of Information Technology (OIT).
CSI maintains 24x7 on-call support for all services.
What we do
- CMDB (Configuration Management Database) (vendor doc)
- ERP Support
- IPA Auth Support
- MTA Mail relays
- Secure File Transfer
- Server Build Infrastructure
- End of support services
- CSI Support and Practices (KB0018696)
- Linux
- Monitoring (Zabbix/IRIS/OnCall)
- About Zabbix monitoring (KB0018689)
- Monitoring FAQ (KB0018690)
- Monitoring service home pages
- Monitoring Documentation
- Common monitoring tasks
- IRIS - Claiming a call (Gdoc)
- OnCall/IRIS notification (Gdoc)
- OnCall - Sign up for alerts (Gdoc)
- OnCall ad hoc notification (KB0017747)
- OnCall - Swapping OnCall weeks (Gdoc)
- OnCall - Viewing the calendar (Gdoc)
- OnCall - Switching shifts (Gdoc) (video - opens in new window)
- Zabbix - Sign up for email alerts (Gdoc)
- MySQL/MariaDB (KB0020663) - for internal use
- PCI Services (KB0020588) - for internal use
- Network Time Protocol (NTP) (Gdoc)
- Proxy Services (Gdoc)
- Satellite
- Software Repositories
- Operational Docs (limited visibility)