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Customer Center: Shopping Cart & Checkout


5.0 - Updated on 2022-08-23 by Alice Thurman

4.0 - Updated on 2022-03-31 by Alice Thurman

3.0 - Updated on 2021-08-19 by Alice Thurman

2.0 - Updated on 2021-08-19 by Alice Thurman

1.0 - Authored on 2021-08-19 by Alice Thurman

This article describes Customer Center’s Shopping Cart redesign and the general processes to complete and submit your requests.

The Shopping Cart has been redesigned to provide more flexibility when ordering items in Customer Center. 

To open the cart, click the Shopping Cart icon.

You can navigate to a particular request in your cart by using the Select Requests drop-down menu, using the Search Requests search bar, or scrolling down the cart. The cart will only load four Pending Requests initially. If more exist, you will see a  button at the bottom of the page - Load More Requests

When you reach the end of the list, the button will display No More Requests.

There are two types of Pending Requests:

Each Request is editable from the cart. Each field is explained/described below.

Within each Request, items are grouped as either Services or Standalone Equipment (Equipment associated to a Service and Change Actions are grouped within Services) and are hidden by default. You can view the item(s) by clicking the down arrow .

There are additional fields at the bottom of the Edit Item Information for most Services and Change Actions.

Note: The fields may differ from the pictures displayed below depending on the Service you are ordering. 

Additional Information fields will vary by item, but the most common are:

 Note: If any of the fields are pre-populated, do NOT change the values unless you actually need to.

Locating the Outlet, VLAN, and Port/Jack Location

If you still have difficulty locating the information for the Outlet Number, VLAN, and Port/Jack Location fields, click the Floor Plan link to open the Public PLA Ground webpage.

  1. Enter the name of the building in the Building Search field.
  2. Click the Find Building button to bring up the Building Name and Status.
  3. In this example, talley was typed in the Building Search field, and then the floor plan for (102) Talley Student Union shows in the list. The Status shows Full, indicating the floor plan is available.
  4. Click the Building Name link to open the building record.
  5.  Click the PDF Floor Plan link to open the floor plan in a new window, then search for the room number on the floor plan.**Click the (+) in the lower right-hand section of the screen to zoom in.
  6. Once you've located your room (room # shown in doorways), you can locate the outlet. For example, if I am looking for Rm 4238 in Talley Student Union:

    **Tip: Press Ctrl+F to open the Find search box. Enter the room number, and the floor plan will center in on the room!


  7. Now orient yourself in the room to locate the correct outlet. In this example, it's simply because there is only one outlet. 
  8. Please write down the outlet number (or copy it) and close the floor plan.
  9. Back on the Public PLA Ground page, in the Outlet Trace section, enter the building name (Talley Student Union) in the Choose Building field and enter (or paste) the outlet number (4289D-73) in the Outlet Name field.
  10. Click the Trace button to open the record.
  11. The details for this location display in a table format, indicating the Port/Jack location to be in the Lower Right port, marked B. In addition, the VLAN is shown as 902.

    Note: If the outlet is not patched, the VLAN will not display when using the Outlet Trace tool. Contact your LAN Admin by clicking the LAN Admins link on the Edit Item Information page.


  12. When you have completed all of the details for your request items, each item will display a green checkmark.
  13. When you are ready to submit the Request, tick the checkbox next to the title of the Request and then click the Green Submit Selected Requests button. You can also select multiple Requests to submit at once.
  1. If you have completed all required information fields, the Submit Requests pop-up will ask you to confirm. Click Ok.
  2. If the Request has incomplete information, the Submit Requests pop-up will notify you. Click Cancel and return to the Request and complete all required fields.
  3. If you have selected multiple Requests to submit all at once and one or more of them is incomplete, the Submit Requests pop-up will notify you that not all of your Requests are ready to go. In addition, it will let you know which Requests are incomplete, and you can choose to either:
    1. Click Ok to submit the ready Requests, and the incomplete Requests will remain in the Cart.
    2. Click Cancel to return to the Cart and complete the Requests before submitting.