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Customer Center: Long Distance Authorization Codes


3.0 - Updated on 2022-08-23 by Alice Thurman

2.0 - Updated on 2022-03-31 by Alice Thurman

1.0 - Authored on 2021-08-19 by Alice Thurman

This article describes Long Distance Authorization Codes and the processes to order them.

Long-Distance Authorization Codes are necessary for making long-distance calls at NC State University when a phone has a restricted dialing plan. For example, Front Desk or Reception phones may have a restricted dial plan allowing only local calls because the phones are in a high-traffic area. When you order an Authcode for a staff member, the code can be used to place long-distance calls from ANY phone on campus, or you can choose to restrict the use of the code to a SPECIFIC phone number.

Note: There is no charge to add or remove an Authcode from your Department's Active Services. However, if the person moves to another department -or no longer works for the University, you should remove the Authcode. Please follow the instructions in the Disconnect a Service. You can order a new Authcode for the replacement staff member if necessary.

  1. From the Home page of Customer Center, hover over the Shopping menu and select Services to open the Services Catalog Categories page.
  2. On the left side of the screen, you will notice a section labeled Request Information. You can choose to select an Owner (Dept OUC) and Billing Account (GLA) for your entire request, saving time when you fill in the Edit Item Information section during checkout as these fields will autofill the Edit Item Information for every item in your cart.
    1. Click No owner selected under Owner or No account selected under Billing Account to choose a Department and Billing Account (GLA).
    2. Fill in the Request Information form:
      1. In the Who Owns This? drop-down box, leave the selection as ‘Department.’
      2. Use the field picker (magnifying glass) to assist in finding the Department  (OUC), or start typing and select from the results that display. Then, repeat to find the Billing Account (GLA).
      3. Click Submit to apply these choices to your Request.
  3. Select the View Services button under VoIP.
  4. Click +Request under the Authcode icon and then choose to Create a New Request, or you can add this item to any Saved Requests you may have.
  5. When you fill in the Edit Item Information page for this item during checkout, make sure the Department OUC and Billing Account (GLA) fields display correctly and fill in all required fields. You may also add any notes to the Comments field before submitting your request.
  6. If you wish to restrict the use of the Authcode to a specific line, choose Yes in the Restrict a line field and enter the phone number in the Phone Number field.