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Customer Center: Shop for Services


3.0 - Updated on 2022-08-23 by Alice Thurman

2.0 - Updated on 2022-03-31 by Alice Thurman

1.0 - Authored on 2021-08-19 by Alice Thurman

This article explains the procedure to order a new Service. When ordering a new Service and new Equipment, please complete this step first so that the Equipment you order can be associated properly.

  1. Hover over the Shopping menu and select Services to open the Services Catalog Categories page.
  2. On the left side of the screen, you will notice a section labeled Request Information.  You can choose to select an Owner (Dept OUC) and Billing Account (GLA) for your request, saving time during checkout as these fields will autofill the Edit Item Information for every item in your cart. Note: Skip to step 3 if your request contains items that will be billed to separate GLAs.
    1. Click ‘No owner selected’ under Owner or ‘No account selected’ under Billing Account to choose a Department and Billing Account (GLA).
    2. Fill in the Request Information form:
      1. In the Who Owns This? drop-down box, leave the selection as ‘Department.’
      2. Use the field picker (magnifying glass) to assist in finding the Department (OUC), or start typing and select from the results that display. Then, repeat to find the Billing Account (GLA).
      3. Click Submit to apply these choices to your Request.
  3. Select the View Services button under any Service Category to display all of the Services available.
  4. Click the image or words of any Service item to view more information about that service.
  5. Click +Request to add the item to your cart. You can choose to Create a New Request or add the service to a Saved Request. Continue shopping by clicking the Services Catalog link or clicking the back arrow on your browser twice.
  6. When you are finished adding items to your cart, proceed to checkout by clicking the Shopping Cart icon and navigating your Saved Request. 
    1. Please refer to the Shopping Cart & Checkout article for details about completing and submitting your request.