Searching/Updating CI's

Searching/Updating CIs (Configuration Items) in CMDB

Access CIs for your support group

https://ncsu.service-now.com/nav_to.do?uri=%2F$pa_dashboard.do%3Fsysparm_dashboard%3Dfd13aaee1b1f3810880d21b3b24bcbe4

If this link fails, contact us by email at oit_cmdb_mgmt@help.ncsu.edu. Include your Unity ID and Assignment Group

Dashboard will present a bar graph showing the count for each CI type, organized by Class

Selecting the bar will display all CI's of that type.

Search within a field

Use the Search box at the top of the screen and use an asterisk (*) wildcard *FTP

Wildcards

Here are the other available wildcards. For more detailed info on searches, consult the ServiceNow docs for searching at the link below. 

ServiceNow docs for search 

For additional information on searches in ServiceNow, refer to the vendor documentation :

https://docs.servicenow.com/bundle/paris-platform-user-interface/page/use/using-lists/task/t_SearchAList.html

Selecting a CI field for update

Note : Fields can only be updated by users that are members of 

(Support Group, Assignment group, Owned by, Managed by)

Double click the area around an underlined value to change.

An edit box will appear in place of the field content

Click the checkmark to save the change, the X to not change the value

Create/select new value

Enter the new value. Note that predefined choices for the field will appear for selection as you type the name. This field can be changed to a new value or a value can be chosen from the popup.

Click the checkmark to save the change, the X to not change the value

Select a different value

For some fields, only predetermined values are available. If a new value is necessary, talk to your administrator. 

When this type of field is selected, choices can only be picked from a list. Note the down arrow "v" at the end of the field

When selected, a list of options will appear. Choose an item from the list.

Click the checkmark to save the change, the X to not change the value