This article explains how to manage your department's telecom services via the web-based ComTech Customer Center application.
The ComTech Telecom & IT Billing Customer Center is a web-based application where Department Coordinators can request adds, moves, and changes for telecom services.
Access to the system is managed via the Access & Dept Mgmt form. This form allows you to request access to the system, change OUC and project ID information for a user, and remove access from users.
To find out who your department's Department Coordinators are, use the ComTech Coordinator Search Tool. Enter your OUC and click Search.
An online course is available once a month for any Coordinator wishing to learn about the features and functionality of Customer Center. Certifications are awarded to those with outstanding performance! Email akthurm2@ncsu.edu for more information about registering for an upcoming course.
For handy reference or to get a jumpstart on learning about Customer Center before you start a course, review the list of documentation below:
Quick Start and User Guides
PCR Customer Center Quick Start Guide
PCR Customer Center User Guide (pdf)
General Info and Navigation
Access and Department Management
ComTech Coordinator Search Tool
System Alerts, News, and Notifications
Set Gmail as Default Email Client to Open Mailto Links
Billing
Business Communications Services Audit
Shopping
Long Distance Authorization Codes
Managing Existing Services
Move a Service to a New Location
Reassign a Service to a New User