NC State ServiceNow

This document is intended to answer commonly asked questions from end users utilizing the university licensing for Microsoft 365 office suite of applications.

Information
Escalation
Related Documentation

Information

Initial Installation information:

How do I purchase the full Visio or Project application for use with Microsoft 365?

Microsoft 365 Apps for Enterprise includes a list of additional cloud based applications such as Visio and Project, which are included with the licensing. These are generally a lighter version of the application, so if you require the full version then it may need to be purchased for use through the Software Licensing Team.
* If anyone would like to purchase the Visio Plan 2 or Project Plan 3 subscription license for the full product, then please email the Software Licensing Team at software@ncsu.edu

Visio
Visio Plan Comparisons
Visio Plan 1 is included in our Microsoft 365 A3 license.
Visio Plan 2 is a subscription at $26.67/year.

Project
Project Plan Comparisons
Project Plan 1 is included in our Microsoft 365 A3 license.
Project Plan 3 is a subscription at $68/year.

What is OneDrive?

Microsoft 365 Apps for Enterprise includes Onedrive, which is similar to Google Drive for university storage of files, however OIT has standardized on the Home (B) and Share Drives (S) for storage.
Onedrive is similar to Google Drive regarding the Storage Data Classifications
Data Management Framework

Licensing (30 Days Offline Reduced Functionality Mode)

Microsoft 365 Apps for Enterprise communicates with the Licensing Service daily to verify the license status and extend the product key. As long as the computer can connect to the internet at least once every 30 days then Microsoft 365 Apps for Enterprise remains fully functional. If the computer goes offline with no internet connectivity for more than 30 days then Microsoft 365 Apps for Enterprise enters the reduced functionality mode until the next time a connection can be made to the internet.
* Reduced functionality mode is when Microsoft 365 Apps for Enterprise remains installed on the device, but users can only view and print their documents. All features for editing or creating new documents are disabled. To regain Microsoft 365 Apps for Enterprise into a fully functional state again connect the system to the internet and let the Activation and Validation Services reactivate the installation. Additional OIT support may be required if activation is not successful.

How do I get Training on Microsoft 365 Apps for Enterprise applications?

Training for Microsoft 365 Apps for Enterprise is available on LinkedIn Learning. Here are some examples of Microsoft 365 LinkedIn Learning Training Courses Available:
1. 1. Word Essential Training (Microsoft 365)
  2. Excel Essential Training (Microsoft 365)
  3. Powerpoint Essential Training (Microsoft 365)

Are the Microsoft 365 applications accessible online?

Yes. Web-based versions of Microsoft 365 Apps are available at the Microsoft 365 site (https://www.microsoft365.com).

Is Microsoft365 available for personal use?

Yes, Please see https://software.ncsu.edu/software-licensing/supplied_software/microsoft-365-apps-for-enterprise/ for details

What if I have questions that were not answered in these FAQs?

Please contact our NCSU Help desk at help.ncsu.edu help@ncsu.edu or 919-515-HELP(4357)

Escalation

Any questions on process or content contained in this document should be escalated through the NCSU Help desk and a have an incident assigned to the OIT_DESKTOP_SUPPORT team.

Microsoft 365 Apps for Enterprise FAQs

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