macOS users of OIT Managed Desktop Services supported departments may receive a notification if certain criteria regarding check-in and inventory updates are met. This knowledge article explains this notification. Please reference NCSU RUL 08.00.18 for additional information on the Endpoint protection standard requirements.
Table of Contents
Information
EPS Notification for macOS
The following notification is automatically triggered for any macOS computer managed by OIT-MDS if either of the following conditions are met:
- The computer has not checked-in with our CMS within 45 days
- The computer has not updated inventory with our CMS within 45 days
If the computer is in scope (see above criteria), and this notification needs to be launched manually it can be done the following ways:
- Self Service -> Compliance category -> "EPS - Update Inventory" policy
- Terminal ->
sudo jamf policy -event eps
Escalation
Any questions on process or content contained in this document should be escalated through the NC State Help Desk and a have an incident assigned to the OIT_DESKTOP_SUPPORT queue.
The NC State Help Desk is the primary point of contact for computing services. Visit help.ncsu.edu or call 919.515.HELP (4357) to get help now.
Related Documentation
https://policies.ncsu.edu/rule/rul-08-00-18/
Title: Endpoint Protection Standard Notification for macOS
Service: Desktop and Mobile Device Support
Template if applicable: MDS Public Knowledge Template
Assignment Group(s): OIT_SUPPORT_TECHNICAL
Document Owner: Peyton Armstrong
Available Priorities: All Priorities
Keywords: apple, macos, message, notification, encrypted, jamf, inventory, recon, check, check-in, checkin, oitmds, managed desktop, Endpoint Protection standard, EPS, RUL 08.00.18