Full Refund of WolfPrint Print Credit
This document explains the process when a request is received for a full refund of print credit in PaperCut. The intended audience is an end user.
A full refund of WolfPrint print credit may be requested and is generally approved when the amount exceeds $5 and a student is graduating or otherwise not planning to return to the university for the following semester.
All full refund of print credit requests are processed by WolfPrint and must be approved by WolfCopy. After it has been approved, the University Cashier's office will process the refund. The user account in PaperCut will be temporarily disabled to prevent printing during this time.
Any refund of a print credit balance is first applied to any outstanding balance on the users account. If there's no balance due, the refund will be sent to the bank account on file. If there isn't a bank account associated with the userss account, a check will be mailed to the address on file. After the refund has been processed, WolfPrint will manually adjust the balance in PaperCut to $0.00 and re-enable it.
Any questions on process or content contained in this document should be escalated through the NCSU Help Desk and have an incident assigned to the OIT_WOLFPRINT support team.
Title: Full Refund of WolfPrint Print Credit
Service: WolfPrint
Template if applicable:MDS Public Knowledge Template
Assignment Group(s): OIT_WOLFPRINT
Document Owner: kgmayr, tmfarwig
Available Priorities: Low
Keywords: WolfPrint, PaperCut, Refund, Print Credit