Google Couldn't Verify This Account Belongs to You


After the switch from Shibboleth to Entra logins for NC State Google accounts some users are encountering the following error message:

Couldn't sign you in

Google couldn't verify this account belongs to you.

Try again later or use Account Recovery for help

Login error message saying Couldn't sign you in.  Google couldn't verify this account belongs to you.

Account Recovery will not help resolve this error.  This error seems to occur anytime an action is taken on your NC State Google account that is considered a sensitive action by Google.  We are working to identify the cause and correct this issues permanently.  In the meantime it is recommended to use an incognito windows for this particular login event to get past this error.  If you continue encountering this issue please let us know what action you are taking and on what device so we can try to identify other workaround or solutions.

Go Private or Incognito

You can follow the link below for instructions on how to use a private or an incognito window in your browser.