ComTech manages and supports an enterprise-class communications system that integrates voice, video, data, and mobility products.

To maintain system reliability and compatibility, devices connected to the university's enterprise communications system must be specified and provided by ComTech.

ComTech welcomes early engagement in communications projects to help ensure compatibility with university systems and avoid unnecessary integration costs.

Overview

Cisco telepresence devices integrate with NC State's enterprise communications system, enabling participants to meet across multiple locations. 

Cisco telepresence devices may be purchased through ComTech. We support specific Cisco models and work closely with stakeholders to provide the best solution for each space. 

Stakeholders who purchase these devices will incur yearly support, setup, and integration charges for each telepresence device connected to the enterprise communications system. 

Some devices may also require a port activation charge due to network connectivity requirements. 

A ComTech UC engineer will:

• Determine the best telepresence device for the designated room or space
• Install the device
• Integrate it into the enterprise communications system

Supported Cisco Telepresence Models

• Cisco SX, MX, IX/TX, and C Series devices and codecs
• Cisco WebEx Room Kit series

Costs and Support

Advance Replacement (SmartNet)

• SmartNet costs are quoted directly from Cisco and vary by model. 
• ComTech coordinates warranty replacement with Cisco when repair or replacement is required.

ComTech Annual Support

$500 per year per telepresence device.

Annual support includes:

Integration Support

• Integration assistance within NC State's enterprise communications system.

Device Software Licensing

• Telepresence Room License required for registration with Cisco Call Manager.

Software/Firmware Updates

• Testing and applying Cisco-recommended updates.
• Includes feature and functionality updates.
• Updates are coordinated with designated room/device stakeholders.

Security Patches

• Researching, testing, and applying Cisco security patches and updates as needed.