Self-Provisioned Services (No Charge)

The following Unified Communications Services are provided at no charge and can be self-provisioned via the Self-Service page:

• Cisco Jabber
• Cisco IP Communicator (SoftPhone)
• Single Number Reach
• Unified Messaging

Services Requiring Consultation

Contact us to arrange a meeting to discuss your needs for:

• Cisco Telepresence Video Conferencing Solutions
• Call Center Solutions (including Call Handlers, Hunt Groups, or UCCX)

Services Ordered Through Customer Center (PCR360)

Departmental Coordinators and LAN Technicians must order the following through the ComTech Telecom and IT Billing Customer Center (PCR360 application):

• Webex Accounts
• Phones and Accessories
• Moves, Adds, and/or Changes for:
  • Phones
  • Voice Mail
  • Fax Lines
  • Data Ports
  • Remote Site Connection

ComTech Service Rates – Complete listing of one-time and monthly charges.

Ordering Process

For University Employees

If you are a University employee and want to order equipment (Phones or Accessories) or a Webex account:

1. Contact one of your Departmental Coordinators to place the order.
2. If you do not know your Coordinators' names, use the Dept Coordinator Search Tool 

For Departmental Coordinators and LAN Technicians 

Log in to the ComTech Telecom and IT Billing Customer Center (PCR360 application) using your Unity ID and password.

From Customer Center, you can:

• Submit service requests (work orders)
• Request voicemail
• Review existing orders
• Run billing reports and view bills
• Request Project ID and/or OUC changes

For additional information and training resources, seeComTech Customer Center Overview 

Support Options

Contact ComTech Unified Communications

ComTech Network Operations Center (NOC)

Phone: 5-7099, option 3 

Email: customer_service@ncsu.edu

You may also submit requests via the IT Service Portal(click Get Help).

Access & Department Management

Use the ComTech Customer Center Access & Dept Management form to:

•  Request access to the Customer Center (PCR360)
• Manage current system users
• Update departmental information (Project IDs, OUCs)

Student Support

If you are a student experiencing service issues, please contact Student Services.