ComTech Network Services

**Note: Links below will open in the IT Service Portal or the ServiceNow Knowledgebase. You may be asked to log in with your UnityID to view certain resources.  

Services provided by this team include:

• Design, configuration, and maintenance of all campus networking equipment, including routers, switches, wireless network, firewalls, VoIP, access to the Internet, VPN service, IP host registration, and DHCP/DNS services
  • Network Design - Design, configuration, and maintenance of all campus networking equipment, including routers, switches, wireless networks, firewalls, VoIP, access to the Internet, VPN service, IP host registration, and DHCP/DNS services.
  • Domain Name Service (DNS) - DNS hosting services for colleges and departments at the university and qualifying related organizations.
  • IP Address Registration - This service tracks and maintains IP addresses for all devices used on the NCSU campus network.
    • IPv6 Information
  • Load Balancers - This service provides stability and redundancy for University applications, systems, and servers behind NCSU firewalls.
  • Secured Networks—This includes requests for firewalls and other secured networks, including the "NC State Protected Network," which offers the day-to-day management of these networks. It could also include Compliance Networks such as PCI, HIPA, NIST, etc.
    • Protected Network Access Form
  • Virtual Private Networks (VPN) - Provides remote access to and from the NCSU campus network. VPN options include Cloud VPN, Full-Tunnel VPN, and Site-to-Site VPN. 
    • VPN Acceptable Use Policy
    • Network Security Regulations
    • Computer Use Policy
  • Wired Networks - This service includes installing, maintaining, and supporting our routing/switching (L2/L3) infrastructure, connectivity requests, changes to wired ports, and other data network services provided by ComTech.
  • Wireless Networks - Wireless connectivity for the NCSU campus, including Eduroam, NCSU ssid (NOMAD), and NCSU-Guest (ssid) access options.
  • Wireless Network Access—If you are a student, staff, or faculty member, you can enroll your device with eduroam to get instant access to the wireless network at NC State and thousands of other educational and research institutions worldwide.
    • Rules for Implementing Wireless Networks at NC State
    • Proposed Airspace Policies, Rules, and Regulations
• Network Operations Center - Staffed from 8 a.m. to 5 p.m., Monday through Friday, to manage the day-to-day operations of the campus data and telephony networks. Responsible for maintaining this infrastructure and repairing, installing, and upgrading all associated components.
  • Ordering and Support Resources 
  • Service Level Agreement for Network Service
  • LAN Administrator List and Presentations
  • MCNC - North Carolina Research and Education Network Infrastructure
• Supports and maintains the campus telephony system by handling adds, moves, changes, and troubles
• Campus voice mail support
• Data Center Management and 24x7 operations
• Batch and EDI processing
• Report archive and distribution

Is there information we have not provided that could be useful to you? You can email questions and comments to Greg James.