WolfPrint Refund Request

This documentation provides instructions for requesting a refund for a WolfPrint print job.  The intended audience is an end user.

 

Information

When a print job is refunded, the funds are automatically applied to your PaperCut account as print credit.  Print credit can be used for printing only. This refund method is used because transferring funds from All Campus to WolfPrint during the printing process is a one-way transaction.  WolfPrint does not have a way to return money to your All Campus account.  Print credit does not expire and is automatically applied to future print jobs before other funds are deducted from the All Campus account.

1.  To request a print job refund visit https://go.ncsu.edu/print-refund

• If you receive a connection error to WolfPrint see KB0017046

2.  Enter your Unity ID and password to log in.

3.  On the Recent Print Jobs page, find the print job you'd like refunded, and click the [request refund] link.

4.  Enter the desired refund amount and any comments about the print job.

5.  Click OK to submit your request.

NOTE: Most print jobs that fail to print will be automatically refunded to your PaperCut account within a few minutes. If your job is not auto-refunded, submit the request and you will be notified of the status to your NCSU email account.      

 

Escalation

Any questions on process or content contained in this document should be escalated through the NCSU Help Desk and have an incident assigned to the OIT_WOLFPRINT support team. 

 

Related Documentation

Recent Print Jobs:  https://papercut.oit.ncsu.edu:9192/app?service=page/UserPrintLogs

    

Title:  WolfPrint Refund Request 

Service: WolfPrint

Template if applicable: MDS Public Knowledge Template

Assignment Group(s): OIT_WOLFPRINT

Document Owner: kgmayr, tmfarwig

Available Priorities: Low 

Keywords: WolfPrint, Refund, Request, Print Credit