The change request will follow the path based on the workflow for the type of change.

Normal changes

All normal changes must be approved by at least one change authority. (Assess state)

Based on other classifications, additional change authorities may be required.

Once all approvals for a normal change are performed, the change request advances to Authorize state.

100% approval by the change authorities is required for the change to be advanced to Scheduled state.

Emergency changes

Emergency changes skip the Assess state and advance to Authorize state.

100% approval by the change authorities is required for the change to be advanced to Scheduled state.

See Emergency Change article for more information.

Standard changes are pre-approved and do not require approval before scheduling.