Am I required to use two-factor authentication (2FA) when logging in to NC State VPN services?
What types of IP tunneling protocols do NC State’s VPN services support?
VPN users in the Student, Faculty and Staff, Student Health Center, and OIT Staff groups must authenticate with Duo Security when logging in to the VPN service. Duo's two-step login process further protects Unity credentials and campus resources against cyber threats.
If your broadband connection is already working on the desktops, you can install the Cisco AnyConnect client on each one, and you should be able to establish a VPN connection to NC State from all the desktops simultaneously.
NOTE: ComTech cannot support your home network. Before the Cisco AnyConnect client will work, you must have an internet connection from each desktop.
Split tunneling, an NC State VPN service feature, routes user traffic based on the destination IP address.
Campus traffic is routed through the VPN tunnel, while internet traffic is routed through your commercial ISP.
Split tunneling reduces the amount of personal internet traffic routed through the campus internet connections, allowing us to reduce costs and adhere to the campus network's appropriate use policy.
Participating Internet 2 (I2) institutions are available via your commercial ISP.
Using the split tunneling feature, your VPN connection will route traffic destined for I2 through your commercial ISP.
From a network performance standpoint, tunneling I2 traffic through the campus network would not benefit the remote end user.
NC State VPN supports SSL VPN services using the same port as HTTPS.
Hybrid XUTH IPSec tunneling is also available on NC State VPN services but is not supported; instead, we ask that users use the Cisco AnyConnect SSL VPN service.
The ComTech Network Operations Center (NOC) does not provide desktop support or client installation support.
For those services, please contact the NC State Help Desk or your LAN administrator.
If you have the VPN client installed and can access internet sites but cannot establish a VPN connection to NC State, please report this problem to network@ncsu.edu or call our NOC line at 919.513.9675.
See AnyConnect VPN Client Troubleshooting Guide – Common Problems.
If you see the lock icon, you are properly connected.
If you see the ellipsis (three dots) icon, you have the client installed but are not connected.
Some wireless management software detects the new VPN IP as a new wireless connection and restarts the wireless discovery process.
This is caused by the wireless management software, not the AnyConnect client.
If you have this problem, disable that second-party wireless manager and use the default Windows Wireless Manager.