This document is intended for customers of OIT Desktop Services and provides details on the conference room support services provided to those customers. This document is not intended as a "How to", but to provide information to customers regarding policies & requirements of the support process. 

 

 

 

 

Information

 

In-Scope: Departments and devices are supported by OIT_DESKTOP_SUPPORT

Out of Scope: Colleges, departments and devices that are not supported by OIT_DESKTOP_SUPPORT

*The university as a whole may be subject to some policies linked below, but may not have a contract for support from OIT or follow the same practices to meet these guidelines. 

 

 

The OIT Managed Desktop Service (OIT-MDS) provides support for the following conference room elements:

• Managed Computing Device
• Local Computer Applications
• Printing
• Operating system support
• Connection problems with peripherals (not related to dead batteries)
• Display - verify the computer is appropriately connected to the display output (projector or display hardware)

 

Display Support

Managed Desktop staff will determine if there is a problem with display, cables, connections to the display, etc. If we determine that the computer will output to a table-top monitor for testing, and the display issue is shown to stem from the projector or other display hardware, then the customer is responsible for replacement of the projecting or display device or securing support from a third party AV support provider.

3rd Party Support Options

 

• If the room in question has a current support contact with Classtech please contact them for immediate service.
• If you do not have a contract with Classtech for support of the AV equipment in that room, and the underlying problem is not within the scope of support detailed above, please contact one of the following state contract vendors.

 

The following AV Integrators will come onsite for one-off support calls, under the terms listed in the following documents, without having an on-going support contract. Please reference or attach the appropriate service document listed below when you contact the vendor.

• Imagenation
• Camcor
• SKC

 

 

Escalation

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Any questions on the process or content contained in this document should be escalated through the NCSU Help desk and a have an incident assigned to the OIT_DESKTOP_SUPPORT team.

 

 

Related Documents or Links

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https://classtech.oit.ncsu.edu/

 

 

 

Title: OIT Service: Conference Room  and Audio Visual Support Policy for the OIT Managed Desktop Service