WolfPrint Website Won't Load


WolfPrint Website Won't Load

This document explains why there could be a connection error when trying to access the WolfPrint resources.  The intended audience is an end-user.

Table of Contents

 

Information

If you receive "This site can't be reached" or a DNS error message when accessing the WolfPrint website won't load, you may be trying to connect from an off-campus network or your DNS servers may be manually set.  To access WolfPrint's secure resources, your device must be connected to the NCSU or Eduroam WiFi networks (not NCSU guest or your data network).  If you are ON campus, verify that you are connected to a secure WiFi network and that you are logged into it with your UNITY ID and password.

If you are trying to connect from an OFF-campus location, you MUST first establish a secure connection using NC State's Virtual Private Network (VPN). Please refer to KB0018300 for VPN installation instructions. Once you're connected to a secure campus network, refresh the WolfPrint Page to try the connection again.

If this solution does not resolve your connection to WolfPrint, there may be a change to your DNS settings needed.  Please provide the device type and operating system in use so that we can troubleshoot this issue with you further.

 

Escalation

Any questions on process or content contained in this document should be escalated through the NCSU Help Desk and have an incident assigned to the OIT_WOLFPRINT support team. 


Related Documentation

Install NC State's VPN: https://ncsu.service-now.com/sp?id=kb_article_view&sysparm_article=KB0018300

Connect to the VPN:  https://ncsu.service-now.com/sp?id=kb_article_view&sysparm_article=KB0016406

WolfPrint Website:  https://ncsu.service-now.com/sp?id=service_page&service=dd7b234ddb9a5090efb541db139619da
 

Title: WolfPrint Website Won't Load

Service: WolfPrint

Template if applicable: MDS Public Knowledge Template

Assignment Group(s): OIT_WolfPrint

Document Owner: Who would be the contact for updated documentation and review?

Available Priorities: Medium, Low

Keywords: WolfPrint, Website, Won't Load, Wireless, DNS Error