This article explains the processes to manage Customer Center access for the users within your department as well as to manage your Department OUC(s), Project ID(s), and Department Names, and contains the following topics:
Note: To change the billing OUC and/or Project ID for a specific service, please refer to the Miscellaneous Changes article.
Maintaining Accurate Access Rights
While requesting access to the Customer Center is a straightforward process, it's equally important to manage and regularly review who has access—especially when staff roles change. When someone transfers departments, changes responsibilities, retires, or leaves the university, their access is not automatically removed. Failing to revoke unnecessary access can lead to confusion, miscommunication, or even unintentional changes within the system. To maintain data integrity and safeguard department resources, it's essential to ensure user access is promptly updated as personnel changes occur.
Please note that you can use a single form to request multiple changes on one form by including any supplemental changes in the Additional OUC(s) or Comments section at the bottom of the form.
Request Access Rights to Customer Center
- From the Customer Center's Home page, hover over the Support menu and click the Access & Dept Mgmt Form link to open the form.
- Select the Request Access Rights to Customer Center radio button on the form and click Continue.
- Enter the information for the person to whom you are requesting access.
Note: If you would like to request access to multiple OUCs or Project IDs, please enter that information in the Additional OUC(s) or Comments field. - Click Submit to send the form.
Remove Access Rights from Customer Center
- From the Customer Center's Home page, hover over the Support menu and click the Access & Dept Mgmt Form link to open the form.
- Select the Remove Access Rights from Customer Center radio button on the form and click Continue.
- Enter the information for the person to whom you wish to remove access.
Note: This action will only remove access to the specific Departmental OUC within Customer Center. If you wish to remove access to Customer Center completely, please note all department OUCs this person has access to in the Additional OUC(s) or Comments field. - Click Submit to send the form.
Change Access Rights of User for Customer Center
- From the Customer Center's Home page, hover over the Support menu and click the Access & Dept Mgmt Form link to open the form.
- Select the Change Access Rights of User for Customer Center radio button on the form and click Continue.
- Enter the information for the person to whom you wish to change access.
Note: If you want to change access to multiple OUCs or Project IDs, please enter that information in the Additional OUC(s) or Comments field. - Click Submit to send the form.
Change Department OUC and/or Project ID
- From the Customer Center's Home page, hover over the Support menu and click the Access & Dept Mgmt Form link to open the form.
- Select the Change Department OUC or Project ID radio button and click Continue.
- Enter the information you wish to change and enter additional information in the Additional OUC(s), Project ID(s), or Comments field.
Note: If your department changes names, please enter that information in the Additional OUC(s), Project ID(s), or Comments field. - Click Submit to send the form.
Other Requests
- From the Customer Center's Home page, hover over the Support menu and click the Access & Dept Mgmt Form link to open the form.
- If what you require is not listed as an option, select the Other radio button on the form and enter the details of your request in the Please describe in detail what you need field.
- Click Submit to send the form.
Example Access & Dept Mgmt Form