The campus voicemail system does not archive voicemail. However, you can choose to access your voicemail messages via email. If you do so, the NC State Central Email Archiving and Retention service will archive your voicemail.

Note: Until the retention period ends, no one, including administrative personnel, can alter or remove your voicemail messages.

How Voicemail Archiving Happens

Your voicemail messages will go into the email archive ONLY if you do one or both of the following:

• Set up Unified Messaging to send all of your voicemail messages as an attachment to your campus email account.
  
  • Please see the Overview of Cisco Voicemail article for details about the Unified Messaging feature.
• Use ANY email client to forward a voicemail as an attachment through the campus mail relays.

How to Prevent Voicemail Archiving

If you do not use campus email relays, the voicemail messages you send as email attachments will not be archived.

 Effective Thursday, October 10, 2013, ComTech implemented a 30-day retention policy on the university’s voicemail system.

If you need to save a specific voicemail message longer than 30 days, you have the following options:

• Send the voicemail message to your NC State Google email account - For more information, please see the Overview of Cisco Voicemail article for details about the Unified Messaging feature.

Save the voicemail message. For more information, please see the Manage Voicemail via Web Inbox and Manage Voicemail via Phone articles.