ComTech manages and supports an enterprise-class communications system integrating voice, video, data, and mobility products and applications. To maintain this level of service, ComTech requires the devices connected to our system to be specified and provided by ComTech.

Cisco technologies offer telepresence devices that natively integrate with NC State’s enterprise communications system. These devices deliver the experience of meeting participants in two or more sites at completely different locations in the same room.

You can purchase Cisco telepresence devices from ComTech. We support specific Cisco models and work closely with our stakeholders to provide the best support possible. Stakeholders who purchase these devices will incur yearly support, setup, and integration charges for each telepresence device connected to NC State’s enterprise communications system. You can find the explanation of costs associated with the integration and support of such devices below. The stakeholder may incur a port activation charge in some cases since these devices require network connectivity.

A ComTech UC engineer will work with stakeholders to determine the best possible telepresence device for the designated space or room. A ComTech UC engineer will set up the device in the designated space and integrate it into NC State’s enterprise communications system.

Cisco Telepresence Models Supported by ComTech

• Cisco SX, MX, IX/TX, and C series devices and codecs
• Cisco WebEx Roomkit series

Costs associated with the integration and support of Cisco Telepresence Devices by ComTech

Advance Replacement via SmartNet:

• This cost is quoted from Cisco and varies depending on the telepresence model purchased. ComTech will coordinate warranty replacement with Cisco directly once it’s determined the telepresence unit needs repair/replacement.

ComTech Annual Support:

• $500 per year per telepresence device purchased.
•  ComTech Annual Support is defined as follows:
  
  • Integration Support:
    
    • ComTech will provide integration support into NC State’s enterprise communications system for the telepresence device/s.
  • Device Software Licensing:
    
    • Cisco telepresence devices require a Telepresence Room License to register with Cisco Call Manager.
  • Software/Firmware Updates:
    
    • ComTech will perform software and firmware updates per Cisco best practices. This includes testing the software and updating the telepresence unit software. These software updates often include firmware and software updates that may include new features or functionality of the telepresence unit. These updates will be coordinated with those responsible for the telepresence device.
  • Security Patches:
    
    • If Cisco releases security patches or updates, ComTech researches, tests, and updates the telepresence devices accordingly.