There is no charge for using Cisco Jabber. It is a service included in your current telephone fees.
The Softphone mode is simply an additional feature of the Cisco Jabber service. With it, you can use your computer to place and receive calls and video calls directly from your computer without needing a physical desk phone. The softphone feature is available on PCs, Macs, and mobile devices.
The Desk phone mode allows you to 'control' your desk phone. You can use the Click to Dial feature to call someone; your desk phone will ring. You can then pick up the handset to begin the conversation.
Note: If you request a softphone to make calls from your PC/Mac or mobile device, select Jabber Chat Services and/or Jabber Softphone on the Self-Service portal.
You can enable Cisco Jabber by visiting the Self-Service portal. Once you've enabled the service, you can download and install the client.
The Jabber client is available for Mac and Windows. Once you have enabled the service (see above) and downloaded the client, click on the download link for your specific device found in the ComTech Cisco Jabber article.
Note: If you are on a managed desktop, ask your LAN tech to add your PC to the respected AD group for Cisco Jabber.
Yes, you can install Cisco Jabber on almost any mobile device. See below for the complete listing. Once you have enabled the service, you may install Cisco Jabber on your mobile device.
To log in to Cisco Jabber
The initial login of Cisco Jabber will show only username@example.com. Enter UnityID@ncsu.edu OR UnityID@comtech.ncsu.edu, click Continue, and then enter your UnityID and UnityID password in the Username field.
If the login screen shows Username and Password, enter your UnityID in the Username field and enter your UnityID password.
Confirm you have logged in with your UnityID, followed by @comtech.ncsu.edu or @ncsu.edu. If the Jabber screen shows a Username and Password field, enter your UnityID and UnityID Password.
Yes! Use the following settings to set your IM account up with other clients:
Domain: comtech.ncsu.edu
Connect Server: net80cupp.comtech.ncsu.edu
Please note that you will only get basic IM functionality, not the Cisco Jabber client's advanced features.
You can use any Cisco Jabber client from anywhere without a VPN.
Note: While a VPN connection is not required to make phone calls from Cisco Jabber while off-campus, some users might require a VPN connection to access other campus resources. In this case, ensure the device is connected to the internet and then log in using your Unity ID@comtech.ncsu.edu and your password. VPN information and instructions
The Cisco Jabber client will tell you when contacts are Available and Away like any other Instant Messaging client. It will also tell you when the contact is on the phone (NC State provided desk phone), on a conference call, or in a meeting.
The drop-down menu under your name at the top of the Cisco Jabber window lets you change your status between Available, Away, and Do Not Disturb. You can create up to three custom status messages for each availability status.
Yes, right-click the voicemail message within the Jabber client and click Forward voice message.
Yes! Jabber customers can add multiple people to conversations. Click the “Add participant” icon within the chat window to add someone to a conversation. Type the name of the person you wish to add and click “Add.” Please note that Group Chat is only available with contacts using their accounts on the Cisco Jabber service.
Anyone can create Persistent chat rooms for departments or groups via the Rooms icon in the Jabber client.
Persistent chat rooms are now available in the Cisco Jabber via the Rooms icon.
Ensure your video camera or webcam is connected and enabled.
Check whether the video camera works within Jabber by clicking the Gear icon in the Jabber window, then click File > Options. Select Video. You should see yourself in the window. If you don't, verify the hardware drivers are loaded and operational on your device.