OIT Public Knowledge - ComTech Phone Services

ComTech provides faculty and staff with a university phone line and number to use with a Cisco phone and/or Cisco Jabber to make voice calls to others on and off campus. The service includes many customizable programming features to create complex call flows and can be configured based on individual and departmental business needs.

The documentation below provides information about additional phone service features, ordering phone lines, headsets, phones, and other equipment, and links to Cisco phone user guides and tutorial videos.

Ordering & Managing Phone Services and Equipment

ComTech Customer Center: Learn how to manage your existing services and order phone services, equipment, and construction services such as Fiber installation, Wireless Access Points, and more.

myphone Self Care Portal User Guide: Learn how to manage your phone features, settings, and services via the Self Care Portal.
Dept Coordinator Search Tool: Find the Coordinator who manages the telecom services for your department.

**Note: VPN is required to access the Dept Coordinator Search Tool when off-campus.

Phone Services and Features

Voicemail - this service is available as a part of every active campus phone number for a one-time charge.
- ComTech Cisco Voicemail - documentation directory
Single Number Reach - This service allows users to receive calls on another phone or mobile device when away from the office. It is available at no charge to every active campus phone number.
Extension Mobility—This service allows users who do not routinely work in the same office space daily to temporarily access their campus phone configuration from other campus phones.
- To request a meeting to discuss Call Center options, contact us at oit_ct_uc@help.ncsu.edu.
- Extension Mobility User Guide
Advanced Call Routing (Call Handlers and Hunt Groups)
- ComTech Advanced Call Routing - documentation directory
Call Center
- ComTech Cisco Call Center Solutions - documentation directory
Call Recording
- Access and Export a Call Recording

Phones and Equipment

A variety of Cisco VoIP Phones and Accessories are available to order. Please review the ComTech Customer Center Overview article to learn how to order phone services and equipment.