What is WolfPrint FollowMe Printing?

This document explains how WolfPrint FollowMe Printing works and provides the basic instructions for confirming and releasing a print job.  The intended audience is an end user. 

 

Information

 

FollowMe Printing

This secure service enables users to send a print job to a virtual queue, where it can be held for up to 12 hours, and then later printed out on any WolfPrint printer that supports the virtual queue where the job was sent.  The print jobs are not stored on a physical device and can only be retrieved by the person who sent them, after they log in, confirm, and release them at a supported WolfPrint printer.  

For example, if you choose WolfPrint-BlackAndWhite as your virtual printer, you can print out your job at any black-and-white or color printer model.  The WolfPrint Black and White and Color printer queues accept only letter-size files and are supported on ALL WolfPrint printers.  The 11x17 queues are supported on the Savin SP C840dn printers only. 

 

Step 1. Submit a File

There are 4 FollowMe (virtual) printers.

• WolfPrint-BlackAndWhite (Letter size)
• WolfPrint-Color (Letter size)
• WolfPrint-BlackAndWhite-11x17 (Tabloid size)
• WolfPrint-Color-11x17 (Tabloid size)

 

After you have submitted a print job to a virtual printer, locate a physical printer to confirm and release it.  The WolfPrint printers can be easily located on this Printer Map or for an online list of printers, locations, and capabilities, visit https://go.ncsu.edu/printers.  Each physical WolfPrint printer should have a QR code with the printer name on it and a FollowMe Printer label identifying it as a black and white or color printer.   

These are the basic steps to print your file after it has been submitted.  For step-by-step instructions, see Confirming and Releasing a WolfPrint Job 

 

Step 2. Find a Printer

Visit https://go.ncsu.edu/printers to locate a WolfPrint printer that supports the virtual queue where you sent your file.  

• If you sent it to the WolfPrint-BlackandWhite queue, find a Black and White printer.
• If you sent a file to the WolfPrint-Color queue, find a Color printer. 

 

Step 3. Confirm and Release

*Complete this step within 12 hours, or your print job will be automatically removed from the system.

• Choose a Print Release method.
  • Traditional: Swipe your NCSU ID card in the attached card reader  
  • Manual: Enter your Unity ID and password at the control panel
  • Touch-Free: Scan the QR code with your phone's camera and log in to PaperCut
• Follow the on-screen prompts at the control panel to release your print job. 
  • By default, your All Campus account will automatically be charged for your print job.
  • If you have access to a Shared Account, choose the account number after you select the print job to release.

 

 

 

Escalation

Any questions on process or content contained in this document should be escalated through the NCSU Help Desk and have an incident assigned to the OIT_WOLFPRINT support team. 

 

Related Documentation

Find a Printer:  https://print.oit.ncsu.edu/

Printer Map:  https://www.google.com/maps/d/viewer?mid=1PtMXt7FNH--16Gn-HVaSE3WllDHwb7Y&ll=35.78413963746628%2C-78.69108265351188&z=14

Releasing and Printing a WolfPrint Job:  https://ncsu.service-now.com/sp?id=kb_article_view&sysparm_article=KB0022049

 

 

 

Title:  What is WolfPrint FollowMe Printing?

Service:  WolfPrint

Template:  MDS Public Knowledge Template

Assignment Group(s): OIT_WOLFPRINT

Document Owner: kgmayr, tmfarwig

Available Priorities: Low 

Keywords: WolfPrint, print, followme, printing