Releasing a WolfPrint Job

This documentation provides step-by-step instructions for confirming and releasing your print job at a WolfPrint physical printer.

• After a print job is sent to a WolfPrint virtual printer, it must be printed within 12 hours, or it will be automatically removed from the system.

 

Find a WolfPrint physical printer

To locate a physical WolfPrint printer that supports the virtual queue you used, visit go.ncsu.edu/printers

• If you sent a print job to the WolfPrint-BlackandWhite virtual queue, find a Black and White OR Color printer.
  • Print jobs are charged based on the queue they are sent to, not on the printer where they are released.
    • The color printers will accept print jobs from either virtual printer queue.
• If you sent a print job to the WolfPrint-Color virtual queue, find a Color printer.

 

Confirm and release your print job

• Go to your chosen printer.
  • The printer should have 3 WolfPrint stickers with the following information: 
    • Printer ID label (ex., P7245).
    • FollowMe label that shows which virtual queues can be released at the printer (ex., black and white or color).
    • QR Code label that also has the physical printer name on it (ex., dhl-1320-1).

 

Choose your Print Release Method 

• Swipe the red stripe of your Wolfpack One Card or NCSU ID card in the card reader attached. 
  • OR Enter your Unity ID and password on the printer’s control panel.
  • Follow the printer’s on-screen instructions
    • Tap on Print Release.
    • Choose to release all jobs.
    • OR tap the arrow to the right and select jobs to print or cancel.

• Follow the on-screen prompts at the control panel to release your print job. 
  • By default, your All Campus account will automatically be charged for your print job.
  • If you have access to a Shared Account, choose the account number after you select the print job to release.

 

Scan the QR Code for Touch-Free Print Release

• To release your print job by scanning the QR code, your phone must be on the NC State network. 
  • On-campus users use Eduroam or NCSU WiFi (login with Unity ID, not guest)
• Scan the QR code with your phone's built-in camera. 
  • The QR code will take you to a URL on papercut.oit.ncsu.edu for the printer you are using.
    • Choose to release all jobs.
    • OR tap the arrow to the right and select jobs to print or cancel.
  • Important! Select the account to charge for printing.
    • If you have access to a Shared Account, select the account from the list shown.
    • If you see the message "No results found. Please try another search term", tap "Use Personal Account".
  • When finished, log out on the printer’s home screen.

 

Escalation

• Any questions on process or content contained in this document should be escalated through the NCSU Help desk and have an incident assigned to the OIT_WOLFPRINT support team.
• If you are having issues with the instructions, please contact the NCSU Help Desk or Student Walk-In Center to receive assistance.
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