If you need further assistance, you can contact the NC State Help Desk by submitting a report in the IT Service Portal or by calling 919-515-4357 (HELP), or you can visit the OIT Walk-in Center.
If you get a "Page access not allowed" error message when trying to sign in with Duo, there may be an issue with your browser or with your device's operating system being out of date.
Error Message: Page access not allowed. Your Duo account does not have access to this application. Please contact your IT help desk.
Troubleshooting Steps
- Update your browser.
- Update your device's operating system.
- Use an incognito/inPrivate window.
- Clear your browser's cookies and cache.
- Check for browser extensions that might be interfering with Duo.