Customer Center: Billing


This article explains how to view and manage your Telecom bills. You can view your current and past bill cycles in Customer Center. Your bill contains charges for the following services:

Telecom bills are compiled on the 20th, or nearest business day, of each month for the previous month. Your bill will be available to view on the next business day.

You should review and reconcile your monthly bill against your Wolf Report to ensure it is correct. Report any problems to ComTech by phone at 5-7099 or email comtechbilling@ncsu.edu. Credits will not be given for requests that are more than 30 days from the issue date shown on the bill. 

Note: Bills from October 2016 are available to view in Customer Center. For bills before October 2016, please email help@ncsu.edu for assistance. If you cannot access your bills or have questions about your bills, please email comtechbilling@ncsu.edu.

View by: Charge Account 

The Billing report is accessible from the Billing menu and allows you to view your bills over a specified period. 

Navigation menu showing Billing menu expanded with View Bill selected.

View bill by: Charge Account is the default option when viewing your bill. It shows all services and equipment billed to your department(s) in a summary view. 

Billing page showing bill date range, charge account filter, total bill amount, and charge summary table.

The Bill Date Range defaults to the most current bill. Use the down arrow to select a different date range.

The bill will display the total charges for all department GLAs combined if you manage telecom services for multiple departments. You can select a GLA from your managed department in the drop-down box to display that GLA’s charges.

The Charge Summary section displays the total charge by Charge Type. Drilling down into each Charge Type displays a breakdown of the total charge. 

Expand the 'A charge for rating calls (Calls)' section to view a breakdown of your Long-Distance call charges. 

Charge Summary section expanded to show detailed breakdown of call charges by type, minutes, quantity, and total cost.

The Charge Accounts section displays the total charge by Department GLA.

Charge Accounts section displaying list of accounts with invoice number, account number, and description.

Clicking an Invoice number in the Charge Accounts section displays the specific charge account billed for that invoice. Click the back arrow in your browser to return to the View bill by: All view.

Note: If you review your monthly charges by Invoice number, the Charge Account view is the only way to view the Invoice numbers.

You can print or download the bill in CSV or PDF formats from the Charge Account view, but it will always display a summary bill (unless you expand everything first). If you require a detailed view of the bill, the Owner view lets you switch to a full-detail view before downloading or printing. 

View by: Owner

Choosing to View bill by: Owner is an optional view that displays the bill specific to a Department. 

Note: The default Owner will display as the logged-in user's name. Click the down-pointing arrow in the field box to select the department name.

Billing page showing Owner filter selected and "View bill by: Owner" option highlighted.

If you plan to download or print your bill, this view lets you 'Switch to full detail view.'