Text messages are at risk of being intercepted by cybercriminals who can steal your security codes and access your NC State account and data. One compromised account puts the entire university at risk. This change aligns with federal cybersecurity guidelines.
Yes. Using the Duo Mobile app does not make your personal data subject to monitoring by the university per REG 08.00.02 – Use of IT Resources Regulation.
You can use a security key — a physical device used to authenticate. See Overview of Security Keys for more information.
Students can purchase a security key from the Wolfpack Outfitters Bookstore, OIT Walk-in Center or from non-university affiliated retailers. Employees should contact their supervisor or local IT for guidance on purchasing a security key.
It depends. Students are responsible for purchasing their own security key, if needed. For employees, the purchasing process varies by college and department. Contact your supervisor or local IT for guidance.
Yes, but it requires an extra step. You will need to generate a one-time passcode using go.ncsu.edu/dc and enter it in the Second Password field when connecting to the VPN. See Using Duo Multifactor With the NC State VPN for step-by-step instructions.
If text messages are your only authentication method, you will lose access to your NC State account the next time you are prompted to authenticate with Duo. Access will be restored once you set up the app or a security key. If you already have another method set up but primarily use text messages, you will default to another existing method after Nov. 5.
See Changes Coming to Duo for more information.