Introduction

Many systems on campus depend on a user’s Unity ID to provide access to systems and services, but there is no central mechanism for updating a renamed Unity account (new Unity ID) across all those systems and services. As a result, renaming a Unity ID is a labor-intensive process and is therefore limited to situations where the continued use of their Unity ID creates a significant impact for the student/employee. Please note that renaming a Unity ID may create disruptions in system access; thus, students and employees are encouraged to consider other alternatives to renaming Unity IDs, such as changing preferred or display names in various systems.

• The Unity ID for a rename request will be assigned (not user-chosen) and may not be name-based.
• Students and employees must contact one of the approved central offices specified below to request a Unity ID rename. For all requests approved by a central office, central office personnel will complete formal rename requests and submit them to OIT on behalf of the students/employees.
  • Students are those actively seeking an undergraduate or graduate degree.
  • Employees include active faculty, staff, and postdocs.
• Changing a Unity ID may cause delays in access to systems or services that are frequently used. To minimize the impact of such delays, it is strongly recommended that a rename request be timed appropriately.
  • For example, students are advised to wait until the end of a semester to make a request.
• By default, Unity IDs and associated identification information are visible in the campus directory. As a result, consideration should be given to enabling a privacy block to further protect one’s identity and associated information. If directory information needs to be protected from the public, a privacy block must be submitted as follows:
  • Students: See Personal Information and Privacy.
  • Employees: Send an email to employeeprivacyrequest@ncsu.edu with "Privacy Block Request" as the subject and the general description of why the privacy block is needed in the body of the email.
  • Individuals who are both a student and an employee should submit both a student and an employee privacy block request.
• A legal name change is not required in order to request a Unity ID change, but it may provide an additional level of protection and privacy.
  • Legal name changes for students are processed through Registration and Records. See the bottom of the Preferred or Non-Legal Name page for instructions on completing and submitting the request form. (NOTE: Do NOT submit this form or any sensitive information via email.)
  • Legal name changes for employees are processed through the Payroll Office. See HR's Legal Name Change in MyPackPortal.
  • Individuals who are both a student and an employee must submit both a student and an employee name change request.

Approval for Students

• Student Unity ID rename requests due to typographical errors should be requested through Registration and Records for approval and formal submission to OIT.
• All other student Unity ID rename requests should be submitted to one of the following central offices for approval and formal submission to OIT:
  • Counseling Center
  • Pride Center
  • Office of Equal Opportunity
  • Police Department
  • Risk Assessment Department
  • Registration and Records (Registrar or Associate Registrar)
  • Women’s Center
• The following information should be included with the request to the central office:
  • User’s current Unity ID
  • All components of the user’s legal name (prefix, first name, middle name, last name, suffix)
  • Basis for the request

Approval for Employees

• Employee Unity ID rename requests due to typographical errors should be requested through the College/Division HR Office for approval and formal submission to OIT.
• All other employee ID rename requests should be submitted to one of the following central offices for approval and formal submission to OIT:
  • Counseling Center
  • Pride Center
  • Director of Employee Relations, University Human Resources
  • Office of Equal Opportunity
  • Police Department
  • Risk Assessment Department
  • Women’s Center
• The following information should be included with the request to the central office:
  • User’s current Unity ID
  • All components of the user’s legal name (prefix, first name, middle name, last name, suffix)
  • Basis for the request

Unity ID Change Request Procedure

1. The Central Office Submitter sends a Unity ID change request to accounts@ncsu.edu and includes the following information:
   
   • Subject of “Unity ID Rename Request”
   • User’s current Unity ID
   • All components of the user’s legal name (prefix, first name, middle name, last name, suffix)
2. The Help Desk verifies the following:
   
   • The request contains all the information required.
   • The request Submitter is one of those required for the user.
   • If the request does not contain the required information, the Help Desk will contact the Submitter to obtain the additional required information.
3. The Help Desk routes the request to OIT_IDM_ACCESS_MGMT for processing.
4. The Identity and Access Management (IAM) team will contact the student/employee to coordinate the timing of the Unity ID rename and provide the new Unity ID to ensure there are no cultural issues with the proposed Unity ID.
5. Once the Unity ID rename is completed, IAM will notify the student/employee and submitter, as well as other involved entities such as SIS, Reporter, Moodle, Transportation, and other campus primes with rename information.

Additional Information

• Unity Account Maintenance – Procedures for Student Accounts
• Computing Accounts – Procedures for Faculty, Staff, and Guests